First check if the bottom USB LED on the router (third light from the left) is OFF (disconnected state). If so, continue with the following steps. If not, then see the answers to Question 2.
Please verify that you are able to connect to your mobile operator using the modem in your computer!
Always insert the modem into the router before powering it on!
Log into the router website.
Check that your router has identified the modem (Check the USB modem under Home upon logging into the router). If not, check if your modem is supported: www.dovado.com/modems
Check the signal strength in the MODEM->MODEM Status page.
Verify that a correct Access Point Name (APN) has been inserted in the MODEM->MODEM SETTINGS page (this does not apply for CDMA-EVDO). If your APN also requires a Username and Password, please insert it in the MODEM->PPP page. Please check your mobile operator manual for APN or see a publicly available list for reference.
If using a PIN code on your SIM modem, insert it in MODEM->MODEM Settings page.
The MODEM (bottom USB) LED on the front of the router is lit, yet I can't surf! How come?
Test to see if you can do the following (in listed order):
1) Ping the router's internal IP address.
In Windows, click on Start followed by Run and type in cmd.
Once the black command prompt is open, type in ping 192.168.0.1 followed by Enter and see if 4 pings are replied positively.
If positive, then try the next step.
If negative, please try with another computer if possible. Also check your IP settings and switch to DHCP (dynamic IP) settings on your computer's network interface.
2) Ping an external IP address.
Try to ping www.yahoo.com and note if 4 pings are replied positively.
If so, then please check your web browser's settings for any conflicting proxy settings. For instructions, please check here
I'm having trouble accessing certain sites or even logging onto MSN Messenger. What should I do?
Access your router login.
Go to SYSTEM->NETWORK SETTINGS.
Deselect the Let router select safe settings.
Select the appropriate preset from the drop-down menu (3G General, ICE.net, etc).
Save Network Settings and then Restart the router.
My downlink speed isn't as good with the router as it is when I use the USB modem directly in my PC. What can I do about that?
Check that you are using the EXACT same APN in the router as you are in the USB PC dialer software. Most of the times, this is the very reason.
Check that you are using the USB modem in the exact same angle and position when conducting speeds tests with/without a router involved.
Verify with the Ethernet LAN port in case you are using WLAN.
Disconnect all other computers as they might be downloading updates in the background.
If you are using a Huawei E1820 or E182e modem, then kindly follow this Q&A.
My uplink speed isn't as good with the router as it is when I use the USB modem directly in my PC. What can I do about that?
Access your router login.
Go to SYSTEM->NETWORK SETTINGS.
Deselect the Let router select safe settings.
Select the appropriate preset from the drop-down menu (3G General, ICE.net, etc).
Save Network Settings and then Restart the router.
How can I easily get an overview at all times of my Internet connection details and how much I've used up this month without logging into the DOVADO router each time to check?
Option 1:
This requires version 3.0 (at minimum) of the DOVADO router firmware along with Windows XP environment.
Right-click your Windows desktop and go to Properties.
Click on the Desktop tab.
Click on Customize Desktop (at bottom).
Click on the Web tab.
Click on New.
Paste in this URL http://192.168.0.1/cgi-bin/statusbar.cgi?getall+/content/statusbar.html and push OK.
Push OK until you've closed the Desktop Properties.
My internet keeps dropping, and the only thing I can do is repower the router to get back online. Any solution?
Review the Optimization Guides that are relevant for your Internet connection (3G and CDMA-EVDO). Using the Connection Tracker in particular may be very helpful in improving your average Internet uptime.
We do our best to make sure that the Internet uptime is at its maximum, however, when a USB modem's internal chipset causes itself to "crash" during operation, then all of its interfaces with the router will disconnect, and the router will lose its ability to reinitialize contact with the USB modem. At that point, very little can be done from the host machine (router) perspective. The same phenomenon can occur in a computer, and not just a router.
Note: The router will not be able to remedy the issue until a repowering of the router has taken place since the USB port (by USB industrial specification standards) is still feeding power into the modem, regardless of its operational state. Unfortunately, a soft restart won't repower the USB modem that has suspended in operation. Modem "crashes" such as these may seem frequent over a longer period of time when used in a router, but infrequent when used for short casual periods when connected directly into a computer.
One recommendation would be to upgrade the USB modem as we have noted improved reliability in many modems following an upgrade.
Our final recommendation is a quick & simple fix: If all possibilites have been exhausted and do not satisfy your uptime requirements, then we propose you connect your router to a simple power timer (the kind you would use on your lights at home) to switch off/on the router at any point in the day/week. This will ensure a high Internet uptime without much (if any) manual intervention.
Frequently Asked Questions - USB Modems
My Huawei E1820 / E182e is giving me really slows speeds (under 3Mbps) on the downlink when using the DOVADO router. How do I improve that?
You are most likely running a very old firmware on your Huawei USB modem, probably something older than 11.820.xx.xx.xx firmware series. Kindly visit your operator website and upgrade your firmware. Below are some examples from various operators:
According to your supported modem list, my Sierra Wireless modem should be working, but isn't. What can be done about that?
Kindly visit Sierra Wireless's support website, and upgrade your USB modem with the latest firmware, noteably the K2 series.
Frequently Asked Questions - Forgotten password
I forgot my router's password and can't log in again.
Tough luck! Nothing to do now but apply a master reset, which will wipe out all your settings. To do this, make sure your router is running and fully booted. Then hold down the RESET button at the back of the router for 8 seconds until the PWR (power) lamp begins to flicker on the front of the router. At this point, you can release the RESET button and wait approximately 30 seconds before logging in again. Make sure to write down your password next time! It is also advised that once you have made your ideal configuration, that you save it to your computer in case of future manual resets of the router. To do this, you go to UPGRADE->CONFIGURATIONS page and extract a backup config file.
Frequently Asked Questions - Online Gaming and Server Hosting
How do I setup my router so that I can host a public server for people to reach from outside?
Step 1:
Make sure your router is receiving a public IP address. The way to make sure whether it has one, is by comparing the IP address displayed on the MODEM->MODEM SETTINGS page (of the router) with that of the IP address displayed on http://www.whatismyip.com. If the two match, then your router has a public IP address. If not, then you have a private IP address. This is usually resolved by contacting the operator and asking for the proper 3G APN (Access Point Name) you should use in your router.
Under Static Address Assignments, select which method the server should be identified with ("MAC address" of the Ethernet card/WiFi; or the "hostname" of the computer). (see instructions on how to discover hostname or MAC address).
Fill in the "Host Identifier" field based on your selection.
Enter the desired internal address (normally anything between 2 and 254).
Under Port Forwarding to Lan, enter the public Port(s) (either as single entry or as a range) which others are to access your router through in order to reach your hosted service (typically, it's the same as the destination port on the internal network).
Select which protocol you wish to use, be it TCP, UDP or Both.
Enter the destination IP address (as per your STATIC ADDRESS ASSIGNMENT entry in the LAN->DHCP page).
Enter the Destination Port on the private side of your network which is used by the application/service you are hosting.
Why isn’t there a DMZ function like in other routers?
A proper DMZ (De-Militarized Zone) firewall functionality is only true to its description if a separate and isolated Ethernet port is available on the backplane of the router. In this case, like in most, the router has multiple LAN ports (on the same LAN), and a WAN port. A “virtual” DMZ (as in most residential routers) is not a recommended solution from a network security perspective. The reason is because the host computer sitting on that DMZ IP address will be exposed to viral and trojan attacks from outside the network. If that computer is infected, it has a high likelihood of spreading mayhem across the same LAN it sits on with other computers. This is the very reason why we have not implemented, nor have plans to implement a virtual DMZ. If you would like to forward all your TCP/UDP ports, you can do so manually in the LAN->PORT FORWARDING page. Please note that certain ports are reserved by the DOVADO router for certain operational features/services.
Frequently Asked Questions - SMS
I have enabled the SMS functionality, however, I cannot send/receive SMS's. What should I do?
First, make sure that the SMS functionality is supported by both the USB modem on our list, and that the SIM card is activated by your operator for SMS traffic. The simplest way to know is to try the USB modem directly in the PC, and see if messages can be sent/received. Following that, check in USB modem's connection manager in your computer to see which SMS Service Center (also known as SMS-C) it is using. Having identified the SMS-C, place that number into the SMS Service Center field in your router, located under SMS->Settings.
I have followed your recommendation on getting SMS to work, but it still won't work. Now what?
Try upgrading the firmware on your USB modem. We have discovered that many times a simple upgrade of the USB modem firmware will remedy this issue.
How can I send an SMS to a short 5-digit (or so) number?
In the recipient field, place a "+" before the number, such as +71456
Frequently Asked Questions - Home Automation
Together with the TellStick, how do I configure the router to work with self-learning (without the manual channel selector) wireless electrical switching receivers?
Insert TellStick into the DOVADO router.
Power on DOVADO router.
Log into the DOVADO router: http://192.168.0.1
Go to AUTOMATION->ALIASES.
Insert an Aliaslamp1 (for example).
Select the corresponding protocol.
Select a House (any will do) and Channel (any will do).
Click on ADD ALIAS.
Go to AUTOMATION->MANUAL CONTROL.
On the alias you wish to pair with your wireless receiver, select ON and push EXECUTE after having pushed the self-learning button on the wireless receiver you have plugged into the wall. This will then pair the two units together.
Turn the lamp (or appliance) by executing the ON or OFF button.
For SMS Setup:
Make sure to select the HOME AUTOMATION feature under SMS->REMOTE CONTROL, then you’ll be able to send a message to your DOVADO router from your white-listed mobile phone number like lamp1 on, lamp2 off, all on or all off, etc. Further instructions and video demo are available on www.dovado.com/tellstick
Frequently Asked Questions - Firmware upgrading
My firmware upgrade seems to have failed and I cannot access my router any longer! What do I do?
Contact us immediately and we'll get you up and running as soon as possible. Please provide detailed information as to your process as well as the router's serial number.
I bought my DOVADO router from an operator store, and I cannot upgrade it with your firmware. What can I do about that?
Certain operators have their own version of firmware running on the router. These routers do not allow standard DOVADO firmware to be loaded on them. Operators host their version of firmware on their website, and not on ours.
Please note (2010-07-26): For subscribers of 3 Sweden and 3 Denmark, a new version of DOVADO 3GN firmware is available for download from 3's website. Thank you.
Frequently Asked Questions - Future plans
When will you add support for my modem?
Who knows? We might be working on it already! Contact us with more details, and provide a link from your mobile operator. Also make sure to sign up on www.dovado.com/firmware so you can get notified whenever we publish a new firmware with eventual support for your modem.
When do you plan on supporting 4G/LTE modems?
Our ambition is to be a pioneer brand when it comes to routers supporting 4G/LTE. However, we have a tiny hurdle to get past first. The challenge right now is the lack of Linux resources for the 4G/LTE modem in question (in our case, the multi-mode 3G/4G Samsung modem delivered by the operator Telia). As soon as either Telia, Samsung or any 3rd party has put up any information on integrating it into a Linux environment, it will hopefully put us in the right direction. Please bear in mind that these are the very first generation of publicly available 4G modems that have hit the market, and that the only operating systems which are prioritized currently are Microsoft Windows and Apple OSX. We are constantly on the lookout for any progress in regards to 4G/LTE.
What can I use the second USB port for?
There are several purposes right now for this 2nd port:
Extra power for modems that require extra Ampere current. Each USB port outputs 0.5A. Some of the older "dongle" / "soap-on-a-rope" modems require it, such as the Huawei E220/E270, ZTE MF622, etc. The new stick-format modems tend not to require it, but a few do. You can check the packaging you have received with your modem to see if you got a "Y"-cable with 2 USB heads for PC connectivity.
A few more features on the way!
Can I use the 2nd USB port as a print server?
No, we do not have any plans to support this functionality.
Can I use the 2nd USB port for an extra USB modem?
No. There are no plans to implement support for a parallel USB modem.
