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->You can also email us for support<-
Updated on 2007-09-05
ATTENTION! Prior to configuring your WRG, please check the following first in the numbered order!
1) Verify that your card is supported: www.dovado.com/backhaul
2) Verify that you are able to connect to your mobile operator using the PC card in your computer
3) Always insert the card into the WRG first before powering it on!
WAN (INTERNET):
Scenario: 3G card using a SIM card.
Scenario: 3G card using a SIM card along with a username and password.
Scenario: UMTS-TDD (IPWireless) card along with username & password.
Scenario: CDMA card along with username & password.
Scenario: UMTS-TDD (IPWireless) card with a SIM and username & password.
Scenario: iBurst (Kyocera) card with a username & password.
Scenario: FLASH-OFDM (Qualcomm Flarion Technologies).
- Insert card into WRG.
- Power on WRG.
Instructions
Make sure that you have all the information at hand first. The five key credentials you shall require to getting your telephony to work are:
- SIP Server name or IP addess.
- Account username
- Account password
- Account phonenumber (often times, it's the same as the account username)
- Domain name (most often, it's the same as the SIP server name or IP address)
Note: Some operators may only provide you with a username, password and SIP server. You will still be able to configure the settings based on that.
Here is an example of a configuration based on an account provided by a public SIP operator:
- username: 064532514
- password: qwerty9
- SIP server: sip.operator.com
->CLICK HERE TO VIEW EXAMPLE!<-
Frequently Asked Questions
INTERNET:
Q1: My WRG is not connecting to the Internet!
A:
- First check if the WAN LED on the WRG (third light from the left, depicting a globe icon) is OFF (disconnected state). If so, continue with the following steps. If not, then see the answers to Question 2.
- Please verify that you are able to connect to your mobile operator using the PC card in your computer!
- Always insert the card into the WRG prior to powering it on!
- Log into the WRG website.
- Check that your WRG has identified the PC card (Check the Reported Backhaul Technology under Home upon logging into the WRG). If not, check if your card is supported: www.dovado.com/backhaul
- Check the signal strength in the WAN->WAN Status page.
- Verify that a correct Access Point Name (APN) and/or Username and Password has been inserted in the PDP or PPP sections of the WAN Settings. Please check your mobile operator manual for APN or see a publicly available list for reference.
- If using a PIN code on your SIM card, insert it in WAN->WAN Settings page.
Q2: The WAN LED on the front of the WRG is lit, yet I can't surf! How come?
A: Test to see if you can do the following (in listed order):
1) Ping the WRG's internal IP address.
- In Windows, click on Start followed by Run and type in cmd.
- Once the black command prompt is open, type in ping 192.168.0.1 followed by Enter and see if 4 pings are replied positively.
- If positive, then try the next step.
- If negative, please try with another computer if possible. Also check your IP settings and switch to DHCP (dynamic IP) settings on your computer's network interface.
2) Ping an external IP address.
- Try to ping www.yahoo.com and note if 4 pings are replied positively.
- If so, then please check your web browser's settings for any conflicting proxy settings. For instructions, please check here
Q3: I'm having trouble accessing certain sites or even logging onto MSN Messenger. What should I do?
A:
- Access your WRG login.
- Go to SYSTEM->NETWORK SETTINGS.
- Enable the MSS CLAMPING.
- Save Network Settings and then Restart the WRG.
TELEPHONY:
Q1: Why don't I get a dial tone when I plug in an analog phone/fax into the WRG?
A: Make sure that the phone port you are plugging into is shown as a lit LED lamp on the front of the WRG. A lit LED will indicate that the specific phone line account has been registered to the VoIP operator. If it is lit, you should be able to hear the dial tone. If not, then your telephone account settings may have been incorrectly inserted or the account may not be active. Another possibility is that your operator's VoIP server is unavailable.
Q2: I was able to call a while ago, but not right now. The WAN light is on, but the phone light isn't. What happend?
A: Try restarting the WRG to see if the box is fine and still able to provide you Internet access. Should the phone LED still not light up, then check with your VoIP operator if their server is available or not. If positive that the server is available, then check if your account is still active.
Q3: The other person can hear me, but I cannot hear them. Why is that?
A: Your VoIP operator might not support NAT (Network Address Translation). This can be overcome by altering the Access Point Name (APN) in your WAN Settings page to one which will provide your WRG with a public IP address. If you do not know the name of the APN, kindly contact your mobile operator.
Q4: My radio signal strength reports strong, and I can hear the person on the other end of the line well, yet they can't hear me so well. What do I do?
A: Most often, this is due to lack of sufficient uplink bandwidth.
Our advice is to enable and prioritize the G.729 codec as it uses anywhere between 8kbps without PPP, and 27kbps with PPP (3G, iBurst and UMTS-TDD all use PPP). If you use the default codec of G.711, then your uplink may require anywhere between 64 without PPP and 80kbps with PPP. Prior to changing this, you may want to check with your VoIP operator if your account is enabled to use the G.729 codec.
Instruction: To enable and modify the priority of the G.729 codec, go to TELEPHONE->SIP CONFIGURATION->SET CODECS/FAX and then enable the G.729 on the relevant telephone line and place a priority grade of "1" on the right. Make sure to change the G.711a and G.711u priorities to "2" and "3" depending on your geography. US and Japan normally use G.711u, whereas the rest of the world uses G.711a.
->CLICK HERE TO VIEW EXAMPLE!<-
Q5: I've followed your instructions in Question 5 and it sounds better now, however I've noticed that if I'm talking on the phone while sending an email, the person on the other end of the line hears me all choppy. What can I do about that?
A: Log yourself into the WRG, go to SYSTEM->NETWORK SETTINGS->MAXIMUM UPLINK SPEED (DURING CALL). As it is set to DISABLE by default, click on ENABLE and set the value to 10. Afterwhich, push SAVE NETWORK SETTINGS and RESTART the WRG.
Explanation: By setting the value to 10kbps, what you are doing in effect is only allowing 10kbps data traffic on the uplink while on a phone call. This will allow your voice traffic to have higher priority over the miscellaneous data traffic such as email, FTP, file sharing and the such. You can set the value to anything that your uplink can afford, but make sure to reserve enough bandwidth for a voice call. For instance, if you have a 128kbps uplink capability, and your voice call occupies 80kbps, then afford yourself at most 20-25kbps (to be on the safe side) of uplink data traffic during a voice call. The instant the call is hung up, the uplink speed will then be unrestricted once again.
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