SUPPORT

FREQUENTLY ASKED QUESTIONS (FAQ)

As the title implies, here are the most common questions we get. Though we are constantly updating the documentation within the router’s Web Manual (upon logging into the router) with each new firmware update, there are some good pointers available on the FAQ with further detail.

MODEMS

DOVADO continuously adds support for a growing range of USB modems for mobile broadband; everything from 4G/LTE down to 3G/2G and CDMA. Use the following lists to identify whether or not your USB modem is supported, along with which features are available.

FIRMWARE

A major strength of owning a Dovado router is the evolving firmware development. During the lifetime of each product, new firmware updates add support for the latest USB modems, features, enhancements as well as bug fixes. Firmware updates are free and frequent.

DISCONTINUED

During the lifetime of a Dovado router, firmware updates are constantly being produced for that model. Once a model has been discontinued, our firmware development resources are shifted towards the current & coming models. This is to ensure that Dovado remains a competitive and innovative brand in terms of modem support as well as features.

ONLINE SUPPORT FORM

Kindly fill out all of the details in the form below and we'll get back to you as soon as possible. With all of the right information in place, we will be able to provide you a far better support experience! 

Tip: It would be wisest to contact us only after you have tried out the very latest firmware upgrade for your Dovado router. If the problem is still there after the upgrade, then please get in touch. 

Alternatively, our contact number is +46 8 5229 1885 (Sweden) and is open between Monday-Friday (except public holidays), between the hours of 09:00 and 17:00 (GMT+1). Our support staff speaks English and Swedish.