SUPPORT

Welcome to the Dovado Support site!

 

Please review the material on this support portal. If you feel that your technical issue requires further assistance, then make sure to upgrade your router with the latest available firmware prior to contacting us. In our experience, a firmware update tends to solve many issues. That's why we release new updates!

 

Thank you,

Team Dovado

faq

FREQUENTLY ASKED QUESTIONS (FAQ)

As the title implies, here are the most common questions we get. Though we are constantly updating the documentation within the router’s Web Manual (upon logging into the router) with each new firmware update, there are some good pointers available on the FAQ with further detail.

MODEMS

Dovado continuously adds support for a growing range of USB modems for mobile broadband; everything from 4G/LTE down to 3G/2G. Use the following lists to identify whether or not your USB modem is supported, along with which features are available.

firmware

FIRMWARE

A major strength of owning a Dovado router is the evolving firmware development. During the lifetime of each product, new firmware updates add support for the latest USB modems, features, enhancements as well as bug fixes. Firmware updates are free and frequent.

reference manuals

MANUALS

Download the latest reference manual for your router.

url

GNU GENERAL PUBLIC LICENSE (GPL)

Here is our source code library for the various routers.

DISCONTINUED

During the lifetime of a Dovado router, firmware updates are constantly being produced for that model. Once a model has been discontinued, our firmware development resources are shifted towards the current & coming models.

online support

ONLINE SUPPORT FORM

Kindly fill out all of the details in the form and we'll get back to you as soon as possible. With all of the right information in place, we will be able to provide you a far better support experience! 

 

Tip: It would be wisest to contact us only after you have tried out the very latest firmware upgrade for your Dovado router. If the problem is still there after the upgrade, then please get in touch. 

 

Alternatively, our contact number is +46 8 5229 1885 (Sweden) and is open between Monday-Friday (except public holidays), between the hours of 09:00 and 17:00 (GMT+1).

 

Our support staff speaks English and Swedish.

 

 

 

TEAM DOVADO SHARES TECH TIPS

lightbulb

Read our blog for some great tips and tricks...READ MORE >>

 

MOBILE APPS

Applications have been developed for your 4GR router by Dovado along with the help of creative and talented individuals...READ MORE >>

 

MEDIA CENTER

Download Press Releases, Manuals and more...READ MORE >>