Support
Here you can find material to troubleshoot
and solve any issues you may have with our
products.
Here you can find material to troubleshoot
and solve any issues you may have with our
products.
Run into problems?
Welcome to the
Dovado Support site!
Please review the material in the FAQ below as well as the documentation in the manual which you can reach from the web interface in your router. If you have an issue not addressed below, make sure to upgrade your router with the latest available firmware. In our experience, a firmware update tends to solve many issues.
Frequently Asked Questions FAQs
How do I get started?
If you are using a USB modem for Internet access you may need to start by downloading the latest firmware update from our website to get the latest modem support. When you have done this it should also connect automatically when inserted unless there is a PIN code on the SIM card or other manual settings you need to configure for your subscription. In that case, please log on to http://192.168.254.1/ in your web browser when connected to the router and run through the Configuration Wizard to set things up.
If you intend to connect the router to an existing WiFi for Internet access using Spotboost please log on to web interface at http://192.168.254.1/ through your web browser and run through the Configuration Wizard. We then recommend that you install the latest firmware update from our website or Live Update in the router interface at http://192.68.254.1/ to get the latest features and fixes.
My Internet connection does not work or keeps dropping
If the issue persists, please test to confirm that there are no issues when connecting the Internet source straight to a computer. If the issue remains when connected straight to a computer you need to contact your ISP (or the hardware manufacturer etc. if you are using separately bought equipment) for support as it is not an issue with the router. You may be able to soften the blow of any network or provider hardware issues by enabling Connection Tracker in the router, but any issues "upstream" will always affect stability to some degree.
How do I upgrade the software (firmware) in the router to the latest version?
If you do not already have Internet working through the router (or if you are using one of our older products) you need to download the latest version for your model from here and then run the Windows or macOS Firmware Utility when connected to the router or upload the bin file through the web interface.
Why do I get lower speeds when using the Internet through the router?
My firmware upgrade seems to have failed and I cannot access my router any longer
I have forgotten the username and password to log on to the router
How do I activate the Connection Tracker feature for maximum uptime or failover?
How do I connect an external antenna to the router or my USB modem?
If you want to add an external antenna for better 4G/3G reception that needs to be connected straight to the USB modem. The router is not involved in this connection so your USB modem needs to have external antenna ports. These are usually located under small lids on the modem, so please check your device. We suggest you contact a dealer with good knowledge of 4G/3G to get the best advice for your situatione.
Where can I find the instruction manual for my router?
GPL Notice
Dovado FZ-LLC
Dubai Internet City
Al-Thuraya Tower 1, office 504
P.O. Box 500422
Dubai, United Arab Emirates
This offer is valid for a period of three (3) years from the date of the distribution of this product by Dovado.
Electronical downloadable version of WRG GPL source code.
Electronical downloadable version of UMR 1.2 GPL source code.
Electronical downloadable version of UMR 2.0 GPL source code.
Electronical downloadable version of UMR 2.1.1 GPL source code.
Electronical downloadable version of UMR 3.0 GPL source code.
Electronical downloadable version of UMR 4.0 GPL source code.
Electronical downloadable version of 4GR GPL source code.
Electronical downloadable version of TINY/GO/DOMA GPL source code.
Electronical downloadable version of PRO GPL source code.
Electronical downloadable version of PRO GPL source code version 7.2.x
Electronical downloadable version of GO GPL source code version 7.2.x
Electronical downloadable version of TINY GPL source code version 7.2.x
Electronical downloadable version of DOMA GPL source code version 7.2.x
Electronical downloadable version of PRO GPL source code version 7.3.x
Electronical downloadable version of GO GPL source code version 7.3.x
Electronical downloadable version of TINY GPL source code version 7.3.x
Electronical downloadable version of DOMA GPL source code version 7.3.x
Electronical downloadable version of PRO GPL source code version 8.1.x
Electronical downloadable version of TINY AC GPL source code version 8.1.x
Electronical downloadable version of PRO GPL source code version 8.2.x
Electronical downloadable version of TINY AC GPL source code version 8.2.x
Electronical downloadable version of PRO AC GPL source code version 9.x.x
Electronical downloadable version of WiFi XL GPL source code version 1.1.x